Question 1

What is a facial and what does it include?

Accepted Answer

A facial is a professional skin treatment: a deep cleanse, exfoliation, extractions if needed, a customized mask and serums, and a relaxing face/neck/shoulder massage. Ours are tailored to your skin on the day — your esthetician adjusts every step to your type and concerns.

Question 2

How often should I get a facial?

Accepted Answer

Every 4–6 weeks is ideal — that matches your skin's natural renewal cycle. If you're treating acne or pigmentation, a short series closer together can jump-start results, then you settle into monthly maintenance.

Question 3

It's my first facial — what should I expect?

Accepted Answer

Come with clean-ish skin (or not — we'll cleanse anyway), skip heavy makeup if you can, and just relax. Your esthetician reviews your skin, explains what she's doing, and keeps everything comfortable. It's about 60 minutes and deeply relaxing.

Question 4

I have sensitive skin — is a facial safe?

Accepted Answer

Absolutely. We choose gentle, fragrance-free products, skip harsh actives, and go slow. Tell us what's irritated you before, and the Customized European Facial is fully adaptable to calm, not provoke, reactive skin.

Question 5

Can facials help with acne?

Accepted Answer

Yes. The Anti-Acne Facial does gentle extractions and antibacterial therapy to clear congestion and calm breakouts. Paired with a simple home routine (a salicylic cleanser, non-comedogenic moisturizer, daily SPF), it makes a real difference — usually over a short series.

Question 6

What helps with fine lines and firmness?

Accepted Answer

In the treatment room, the Active Anti-Aging and Delay Aging facials use peptides and collagen-stimulating steps. At home, the big three are a nightly retinoid (start slow), daily SPF, and a vitamin C serum. Retinoids are the most proven anti-aging ingredient — but skip them if pregnant, nursing, or on Accutane.

Question 7

How do I fade dark spots and even my tone?

Accepted Answer

Consistent SPF first (spots darken with sun), then brighteners like vitamin C and azelaic acid, and a professional series like the Revitalizing Vitamin C Facial. Pigmentation is patient work — gentle and steady beats aggressive, which can backfire on deeper skin tones.

Question 8

How important is sunscreen, really?

Accepted Answer

It's the single most effective anti-aging and anti-dark-spot step there is — more than any serum. Broad-spectrum SPF 30+ every morning, rain or shine. We don't sell it, but we'll always tell you to wear it.

Question 9

What's safe while I'm pregnant?

Accepted Answer

We skip retinoids and high-strength salicylic acid during pregnancy and nursing, and lean on pregnancy-safe brighteners like vitamin C, azelaic acid, and niacinamide. Facials are a lovely, safe way to care for your changing skin — just tell us so we adapt.

Question 10

What's the Korean Facial?

Accepted Answer

A multi-step 'glass-skin' protocol focused on deep hydration, brightening, and a luminous, dewy finish. Great if your goal is glow and plumpness rather than a single clinical concern.